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Bob Mason's avatar

I share a similar sentiment, but want to point out two counter examples that may point to wedges where one can create value.

It's true that Zoom, Google Meet, Teams, etc all have built in note taking tools, but I continue to pay for a third party (Fathom in my preference), because I have meetings across all these conferencing systems and I want a single place to consolidate my transcripts and AI summaries. So there may be opportunities to create value by being neutral, integrating across a variety of different systems.

Second is in the arena of "slide generators," where it was recently reported that Gamma has raised $68M Series B, at a $2.1B valuation coming off momentum reaching $100M ARR, profitably, with a team of just 50 people ($2M ARR per employee). The CEO asserts their success is "proof that an AI-native company can disrupt a category everyone assumed was won."

I have not used Gamma, so I can't provide a direct rationale for their success, but here is Google's AI Overview summary:

"Gamma excels at fast, design-forward AI generation, resulting in web-based formats, while PowerPoint offers a more robust and customizable environment for manual control, with Copilot assisting in the creation process. Gamma's outputs are often praised for a modern look, whereas PowerPoint + Copilot offers more manual control and features like automatically generated speaker notes."

So some products will be burdened by their legacy and novel native AI approaches might create new modalities / UX that people just love better.

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Neural Foundry's avatar

Superb framing on workflow ownership as the dividing line between features and products. Your point about "features disguised as products" cuts right to why so many AI tools feel impressive on day one but disappear by week two. The absence of compounding value is crucial here,too. When tools don't get smarter with usage or accumulate context over time, they're stuck offering the same shallow experience indefinitely. The chatbot builder example is telling because even though the category seemed hot, there was no moat once everyone realized they all looked identical. What's interesting is that this mirrors the enterprise software playbook from 20 years ago: the winners embedded themselves into core workflows and became impossible to rip out, not because of tech but because of data and habit.

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